Making a Complaint About Unlawful Practice

Unlawful practice

The unlawful practice of audiology, hearing instrument dispensing, or speech-language pathology by a non-registrant is a serious matter. Anyone providing services within the regulated scope of practice of a Registered Audiologist (RAUD), Registered Hearing Instrument Practitioner (RHIP), or Registered Speech-Language Pathologist (RSLP); performing aspects of practice reserved for these regulated health professionals; or referring to themselves as an “audiologist”, “hearing instrument practitioner”, “speech-language pathologist”, or “speech therapist” without being registered with CSHBC, is breaking the law.

How to confirm if a practitioner is a CSHBC registrant

  • Search for the practitioner in the Public Register; and/or
  • Ask to see the practitioner’s Certificate of Registration and ensure that it is current.

Making a complaint about unlawful practice (a non-registrant)

If the person is not listed in the Public Register, or cannot produce a current Certificate of Registration, please contact the College as soon as possible. Inform the College about a concern with a non-registrant by submitting a complaint to CSHBC. Complaints about unlawful practice may be submitted through the following options:

  • Use the secure Complaint Portal (after creating an account, which can be used to track your complaint)
  • Use the secure Complaint Form (no account needed)
  • Send an email to: complaints@cshbc.ca
  • Send a letter or fax to:
    • The Registrar
      College of Speech and Hearing Health Professionals of British Columbia
      900 – 200 Granville St
      Vancouver, BC, V6C 1S4
      Fax: 604.357.1185

Because this type of complaint concerns individuals who are not registrants of the College, CSHBC will accept anonymous reports of unlawful practice and/or title use.

Court injunctions

When CSHBC receives a report of unlawful practice or unauthorized title use by a non-registrant, and the individual does not voluntarily agree to cease unlawful practice or using reserved titles, the College may seek an injunction in civil court.

Services from practitioners outside British Columbia

If you receive services from an audiologist, speech-language pathologist, or hearing instrument practitioner who is not physically practicing in British Columbia – for example, providing virtual services online or on the phone – then please be aware that the practitioner may not be a CSHBC registrant and you may have no recourse with the College should the person be unregulated and/or conducting unlawful practice. In such cases, CSHBC cannot guarantee that the person meets the minimum standards set by the College to practice. You have the right to ask for the credentials of anyone providing services to you and to know if they are regulated, and by whom.

For more information

College of Speech and Hearing Health Professionals of British Columbia

Address:
900 – 200 Granville St
Vancouver, BC, V6C 1S4

Phone: 604.742.6380
Toll-free: 1.888.742.6380
Email: enquiries@cshbc.ca