Communications with the College, disclosure of information, and procedural rights

Submission of a complaint about a registrant triggers a statutory process that provides the respondent with procedural rights. The Inquiry Committee will typically disclose information about the complaint to the respondent during an investigation, including providing him or her with a copy of the complaint, as the registrant is generally entitled to receive the complaint, so that he or she has an opportunity to respond.

Complainants should also be aware that as part of any investigation:

• Information that you provide to the College in connection with your complaint, including correspondence and documents, and notes made by College staff about telephone calls that you make to the College, may be disclosed to the respondent;
• Information provided by you may also be disclosed to other witnesses, where this is considered necessary for the investigation of your complaint;
• The respondent may be asked to respond to your complaint;
• You may be required to provide further information relating to your complaint;
• The Registrar or the Inquiry Committee may obtain copies of records relating to your complaint; and
• An investigator may contact anyone who may have additional information as part of the investigation.

The Inquiry Committee will keep the information that it gathers confidential, except where it must disclose information as part of its investigation.

The College may provide the complainant with regular updates about the status of the investigation.  Once the Inquiry Committee decides on a course of action concerning the complaint, the College will provide the complainant and the respondent with notice of its disposition.